GameSir T4 Pro Wireless Game Controller – For Switch, Android, iOS, PC – Officially Authorized Retailer: Wewillgame

At Wewillgame, we are committed to providing a smooth and reliable shopping experience for gamers around the world. 

Global Free Shipping

We offer free standard shipping on all orders, regardless of destination. No surprise charges at checkout.

We proudly offer complimentary international shipping on all orders, regardless of order amount or destination.

Shipping Origin & Processing Time

All orders are processed and shipped from our Wuhan warehouse in China within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day. This includes quality checks, packaging, and handoff to the shipping carrier.

The Order Processing Time:  1–3 business days (excluding weekends and holidays).

The Transit time after shipment (days):

• North America & Europe: It usually takes 7–10 business days to arrive.
• Asia Pacific: 5–7 business days 
• Other Regions: 10–20 business days 

Note: Delivery times may vary slightly depending on local customs or courier services.

Shipping Carrier

We partner with 4PX Express , a trusted global logistics company, to ensure timely and secure delivery. 

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can monitor your shipment's progress in real time. 

You can go to our tracking page and fill in the tracking number we sent you to query detailed logistics information.

Tax & Duties Included

All prices listed on our website are tax-inclusive. We cover custom duties and VAT, so you will not be charged any additional fees upon delivery. This policy applies to all international orders.

Payment Method

We currently accept PayPal, a secure and trusted global payment method for all purchases.

Customer Support

If you have any questions about shipping, tracking, or delivery, please feel free to reach out to our support team at:
support@wewillgame.com

We thank you for choosing Wewillgame – your trusted authorized retailer of GameSir® gaming controllers.

At Wewillgame, we stand behind the quality of every GameSir® product we sell. We want you to feel confident shopping with us.

30-Day Free Return & Exchange Guarantee

We offer a risk-free return and exchange policy within 30 days of receiving your order.

You are eligible for free return/exchange if:

• You changed your mind and want a different model or color.
• You are not satisfied with the product.
• The item is defective, damaged, or arrives with a manufacturing issue.

All return shipping and reshipment costs are covered by us during this 30-day period.

You are not eligible for free returns if:

• The product was intentionally damaged or modified
• Damage occurred due to misuse, negligence, or unauthorized repairs

If the product is damaged due to customer mishandling, you may still return it to us for inspection and repair. In this case:

• Return shipping and any applicable repair costs are the responsibility of the customer.
• We will provide a quote before beginning any repairs.

Return Address

All returns must be sent to our warehouse in Wuhan, China.

Office & Warehouse Address: Room No. 3, 7th Floor, Building 8, Mingze Liwan, No. 519 Luoshi South Road, Hongshan District, Wuhan City, Hubei Province, China 430070

To initiate a return or request a replacement, please contact our support team in advance.

Email: support@wewillgame.com

Call: +86 18162668703

Here’s how the return process:

1. Contact Us
Within 30 days of receiving your order, email us at support@wewillgame.com with your order number and the reason for the return or exchange.

2. Submit Return Request
Our customer service team will respond within 24 hours and provide you with a Return Authorization and the appropriate return address.

3. Prepare the Item
Ensure the product is in its original condition with all packaging, accessories, and manuals included.

4. Free Shipping Label
We will send you a prepaid return shipping label — simply print and attach it to your return package.

5. Return Shipment
Drop off your return package at the designated shipping service location (e.g., 4PX partner drop-off point or your local postal service).

6. Inspection & Confirmation
Once we receive and inspect the returned item, we’ll either:

• Ship your replacement product, or
• Process your full refund to the original PayPal account used for purchase (within 7 business days after inspection).

Refunds

Refunds for eligible returns will be processed within 7 business days after we receive and inspect the returned item. Refunds are issued back to the original PayPal account used for the purchase.

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🛡️ 1-Year Limited Warranty – "Replace, Not Repair"

All GameSir® products purchased through Wewillgame come with a 1-year warranty from the date of receipt.

Within 30 Days:

• If a product has any non-human, quality-related issue, we will replace it for free and cover all shipping costs (both ways).

From Day 31 to 1 Year:

• For any confirmed product defects that are not caused by misuse or intentional damage, we offer a "replacement-only" policy.
• Customers are responsible for shipping the defective item to our warehouse.
  
• We will cover the shipping cost of the replacement unit. 

This warranty covers:

• Internal hardware malfunctions
• Manufacturing defects
• Battery performance issues unrelated to damage

It does not cover:

• Wear and tear
• Water or impact damage due to improper use
• Damage caused by modification or unauthorized repairs

Contact Us

If you need assistance with returns, exchanges, or warranty claims, please reach out to our support team at:
support@wewillgame.com

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We appreciate your trust in Wewillgame, an officially authorized GameSir® retailer. We’re here to ensure your satisfaction and gaming enjoyment at every step.

Below is the official authorization document issued by Guangzhou Chicken Run Network Technology Co., Ltd. confirming our rights as an authorized distributor:

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